In a recent FAQ blog  we brought you some of the most frequently asked questions that Chief Administrative Officer Erin and Training & Communications Manager Jess receive from Downtown Dogs current and prospective customers. And now it’s General Manager Lindsay’s turn.

A common theme in all our managers’ answers is that Downtown Dogs is committed to treating every dog as a unique individual. No two dogs — including those who are the same breed or siblings — have the same needs, preferences, and play styles. We are deeply committed to getting to know each dog on multiple levels. Case in point:

Q: How do you know all of the dogs’ names?

A: Part of training when a new team member begins at Downtown Dogs is learning all the dogs names. It’s extremely important to us that our customers know how much we genuinely care about each individual dog’s needs and safety — and in our busy environment, that is best accomplished when we know each individual pup. Knowing the dog’s names also helps things go faster at pick ups for our busy customers. “Dogs first” is always our goal, so if you’re a newer customer, don’t be surprised if you are recognized as “Jackson’s mom” or “Bella’s dad.” This is a sign that all the dogs are on the top of our minds, so you can feel at ease when you are away and your pup is in our care.

Q: My dog doesn’t seem to like playing with other dogs. Does this mean that they are a bad dog and/or not a fit for Downtown Dogs?

A: Your dog may not enjoy spending time in a group environment, but that does NOT make them a bad dog. (Honestly, we don’t think there are any bad dogs). Some dogs (like some humans) prefer to hang out independently. We work with dogs to encourage them to join the group and reinforce appropriate behavior to help them build confidence, however our goal at Downtown Dogs is to have every dog be successful. We get to know your dog and meet them where they are at, and then let them show us what they are most interested in doing (or not doing). Many dogs, for whom the playfloor is not their jam, come for Indy (individual) daycare or boarding. They alternate spending time relaxing in a private suite and interacting with our team of professional dog handlers during frequent exercise/potty breaks.

Q: How can I work with my dog at home to enhance their daycare experience?

A: Replicating a daycare environment isn’t exactly possible in most residences. That being said, there are things you can do at home with your dog to reinforce appropriate behaviors at daycare. For instance, we work hard to keep daycare dogs from barking excessively (it can increase cortisol levels which can increase anxiety). If your dog is vocalizing excessively at home:

1.  Ignore Them (this can be hard): If they bark or whine for food, toys, or attention, turn your back, avoid eye contact, and cross your arms. The moment they are quiet, calmly reward them. This teaches that silence – not noise – gets them what they want.
2. Teach the “Quiet” Command: Wait for your dog to bark, and as soon as they stop (even to take a breath), say “quiet” in a calm voice and give them a high-value treat. Slowly increase the amount of time they must remain quiet before earning the reward.
3. Redirect: Interrupt the barking cycle by commanding a “sit” or “down,” or by redirecting their attention to a puzzle toy or a long-lasting chew. This forces a shift in mental focus.

If you have questions about daycare or boarding, feel free to stop in, shoot us an email info@dtdogs.com or give us a buzz at (612) 374-DOGS (3647). All questions are good questions, because they enhance communication. When pup parents and our team partner together, share information, and listen to one another, the overall service experience is greatly enhanced for everyone, especially your dog!

Interested in more FAQs? Check out.

The advice provided is based on many years of experience as dog parents and operators of one of the largest and longest established dog daycare and boarding facilities in the Twin Cities. Always consult your veterinarian.