Team Member Profile: General Manager Lindsay Celebrates 10 Years of Service

If you’ve chatted with or observed Lindsay at Downtown Dogs, you know that “service” is a word she takes seriously. Lindsay goes above and beyond on every shift. Her dedication to the business, her coworkers, our customers, and (of course) the dogs, is truly impressive. The only thing larger than her dedication is her heart.

In celebration of Lindsay’s contributions at Downtown Dogs over the last decade, we invited her to answer some questions so you can get to know — in her own words — a bit more about the person who leads the team that cares for your pup while you are away.

Q: What led you to work in the animal field/business?

A: I initially got this job directly after college to try to save some money while I was looking for jobs that aligned with my new degree. That was somewhat short-lived and I realized I was exactly where I wanted to be. At that point I had a dog (Otto) who had done some training as a therapy dog while we lived in Georgia. I’ve loved working with animals my entire life so I’m not sure why I hadn’t seen this as an option before, but now I don’t know what I would do without it! I have always wanted a career with purpose and I feel like being part of the Downtown Dogs team is truly extending my ability to serve the community that I live in.

Q: What are your favorite and most rewarding parts of working at Downtown Dogs?

A: Oddly enough, I took this job because I thought I wouldn’t be working with people very much… but the people (whether the employees or the customers) and the dogs are my favorite parts of working here. I get to see milestones happen at Downtown Dogs and families grow and change. I also get to watch many of our employees go from young adults to full adults, which is incredibly rewarding.

Q: Can you tell us about your own dogs and/or other pets?

A: We currently have two resident dogs. Copper is a nine-year-old Rhodesian Ridgeback who really has taken the place of my previous dog as my best pal. She wants to be a part of everything I do, and loves going on fun adventures with us and is game to try any new activity!

Jungly is our five-year-old Saluki Mix. He is a cool looking dog, but I was not immediately sold on fostering him. Turns out he became our first foster fail about three years ago. He is a spunky little dude who has some behavior issues (dog to human reactivity, dog selective, etc.). Jungly has overcome a lot (he figured out how to win me over) by bonding with my 15-year -old niece Lucy. They found each other at the right time and Jungly has thrived since they first met.

Tyler (my partner whom some of you might recognize as he used to work at Downtown Dogs and is now the assistant manager at Dog’s Day Out) introduced me to ferrets when we first started dating. He had Finn (the smartest weasel that has ever lived), Sophie (material girl but primarily loved nice socks and her golf ball), and Creampuff (deaf ferret who loved garbage and getting lost). We later rescued two more ferrets, Strawberry and Hazel, whom we loved to play with and spent a lot of time outside.

In addition to Jugly, Tyler and I have fostered MANY dogs: Hannah the Boxer, Art the Beagle mix, Ted the Australian Cattle Dog, Colt the Yellow Lab, Kona the Golden Retriever, Vivian the Shih Tzu, Dakota the Lab x, and most recently Tom the Akita mix.
I have had countless other pets in my life including bunnies, fish, lizards, and hamsters. I absolutely love animals!

Q: Having experience as a dog trainer and based on your own experience fostering dogs, what advice would you give people who are considering adopting a dog with behavioral concerns?

A: Truly consider if you can make it work. Are you willing to put in the time and effort to persist through the behavioral issues, and not lose all hope when or if there is a setback?

Q: Besides being a pup parent, what are your interests outside of work?

A: I love being outside with my dogs, especially gardening or doing activities like hiking or kayaking! I also love to spend time and serve the community I live in, especially when it comes to social and racial justice. Bringing any skills I have to help support my fellow community members has always been important to me. My family, friends, and community are the most important things in my life and I will always live to serve them.

Q: What has working with dogs taught you about life?

A: Slow down and enjoy the special moments. We don’t get enough time with the dogs. When I’m with a dog or a group of dogs I think “How can I make their day better?” or “What is something they love to do?” I think about these questions in regard to human interactions too.









Downtown Dogs’ Chief Administrative Officer Erin describes Lindsay’s dedication to the businesses as “impressive and extremely rare to come by.” Erin says, “Lindsay fully understands that managing a dog daycare is a 24/7 job and is always available when she is needed! The lengths she will go to, during and outside of work hours, is what makes her such an approachable, caring, and thoughtful manager. She has the dogs’ best interests at heart and will go to considerable lengths to achieve that.”

Erin adds,

“Linsday has a great work ethic! She understands that the dogs depend on us for every aspect of their care, whether we are having a good or bad day. Lindsay is a great role model to all the employees with the hard work she puts in for every shift, her positive attitude at all times (even when things get tough), and willingness to do whatever is necessary for the dogs, clients and staff! Lindsay is a team player. Her contributions make a huge difference in the positive way dogs, clients, and employees experience Downtown Dogs.”

Downtown Dogs owner Ralph says,

“You can see Lindsay’s passion for dogs, and empathy for people, in every interaction she has with both customers and employees. Whether it’s covering a shift at the last minute, taking a boarding or daycare dog to the veterinarian, or lending a sympathetic ear to an employee or customer, she is always willing to ‘go the extra mile.’ Her 10 plus years of experience with Downtown Dogs serve her well as General Manager, yet she always wants to learn more and expand her skills. Her positive, ‘can do’ approach sets a shining example for all of us.”

The advice provided is based on many years of experience as dog parents and operators of one of the largest and longest established dog daycare and boarding facilities in the Twin Cities. Always consult your veterinarian—and in the case of pet trusts, a legal professional. When not sharing advice, our dog bloggers—Frannie, Lyle, and Helen—share a space with their people, Downtown Dogs and Dog’s Day Out owner Ralph Bernstein and his wife, Abbe.